How it works
One denial in. Every open path out.
The companies on the other side of your claim handle thousands of them; you get one, with no practice runs. SetRight closes that gap: we know where the seven recovery paths are, we check all of them against your specific purchase, and we show our work.
The process
Step 1 — free, about 2 minutes
Send your denial
Email us three things: the denial message, your receipt or order email, and how you paid (which card, if any). That's enough to start. If you're missing any of it, send what you have — reconstructing proof of purchase is a normal part of this work, and a paperwork denial is not a denial on the merits.
Step 2 — free, within 1 business day
Get your recovery snapshot
We check your situation against all seven paths below and send back your snapshot: how many routes are open, what kinds, a realistic value range, and every deadline — plus the most straightforward route fully worked, free, so you can see exactly how we do the work before spending a dollar.
If nothing is viable, we tell you that plainly. You pay nothing.
Step 3 — only if routes exist, from $39
We take it from here
We Handle It ($99 flat): you sign a short authorization form, and from then on the claims are our job — we send every claim that can be sent on your behalf, track responses, answer pushback, and escalate. A couple of filings (card benefit claims, card disputes) can only be started by the cardholder; those arrive in your inbox fully built, and your part takes about ten minutes. Every refund, credit, or check pays out directly to you.
Self-Serve Packet ($39 flat): prefer to run it yourself? The full named map, ready-to-send letters for every route, the evidence checklist, contact order, and deadline calendar.
Either way: if we can't build you at least one ready-to-file claim, you pay nothing.
The seven paths, in plain English
Manufacturer warranty — appeals and goodwill
A denial letter is a first answer, not a verdict. Appeals with new evidence (an independent repair diagnosis, proof the fault is a known issue) get different results than first submissions. Manufacturers also run unadvertised goodwill and service-bulletin programs for known faults that continue past the written warranty.
Retailer return and escalation policies
Posted return windows are the floor, not the ceiling. Store managers and executive customer-relations teams have discretion the front desk doesn't, and written escalations that cite the retailer's own published policy get taken seriously.
Protection plans you already paid for
If you bought a protection plan at checkout, its coverage is a contract separate from the manufacturer's warranty — and it frequently covers exactly what the manufacturer excluded, like accidental or liquid damage. We read the plan's terms so you don't have to.
Credit card extended warranty
Many credit cards automatically extend the manufacturer's warranty, often by up to a year, on items paid for with the card. It's one of the most valuable and least used card benefits. The filing window and required documents depend on your card's benefits guide — that's part of what we pin down.
Credit card purchase protection
Separate from extended warranty: many cards cover accidental damage or theft for a window after purchase, typically 90–120 days. If your incident is inside the window, this path can pay even when the warranty denial stands.
Marketplace guarantees
Amazon's A-to-z Guarantee, eBay's Money Back Guarantee, and PayPal Purchase Protection run on their own rules and deadlines, independent of the seller and the manufacturer. If your purchase went through a marketplace, these are live paths with real enforcement behind them.
Complaint and pressure paths
State attorney general consumer-protection offices, the CFPB (for card and billing issues), and the FTC take complaints for free, with no deadline — and companies maintain teams that respond to them. A well-documented complaint often reopens a 'final' denial.
Also worth knowing: billing errors on a credit card — charged twice, charged after a cancellation, charged for something never delivered — are federally protected under the Fair Credit Billing Act, with a 60-day window from the statement date. When that applies, it goes in your map too.
What we don't do
- ✗ Give legal advice or act as your lawyer. We research, prepare, and — with your written authorization — send claim correspondence. No court, no legal representation.
- ✗ Guarantee outcomes. Nobody can — the decision always belongs to the company, card issuer, or program on the other side.
- ✗ Touch your money. Refunds pay out directly to you, and our fees are flat. Recover $500, keep $500.
- ✗ Keep your documents. They're used to work your claim, never sold, deleted on request.
No account. No subscription. Walk away at any point.